Frequently Asked Questions

Find Answers To All Your Questions

Model Z1A

Installation - Dimensions: What door sizes are compatible with the door lock?

Answer:

Here are the installation dimensions for our locks. Please confirm them before making your purchase.

Installation - Latch: What if the square shaft pin is stuck in the latch instead of the lock?

Answer：
Please contact us at: support@nice-digi.com and provide your complete shipping address.

We will arrange for the replacement parts to be sent to you as soon as possible.

 

 

Installation - Handle Orientation: How do I change the orientation of my handle?

Answer:

You can adjust the handle direction to fit your door as follows:

Function - Default Lock: Why I can’t open my door from the outside after I install it?

Answer:
Please note that the lock is shipped in a locked state by default, which means that you will need to unlock it with an unlocking method before you can use it.

 

Mechanism - Latch: Why can't I unlock the door even using the code or key?

Answer :

Step 1: Please check that the square hole of the latch is horizontal and not inclined.

Step 2: Please check if the latch is damaged. If the latch is damaged, please contact us to send you a new one to replace it.

Our after-sales email: support@nice-digi.com

Mechanism - Motor Failure: Why does my lock say“unlocked,” it still won’t open outside. But the interior can be unlocked.

Answer：
This is likely due to a motor malfunction.


Please contact us via email at support@nice-digi.com and provide your order number along with your complete shipping address.

 

We will arrange a replacement brand new lock for you as soon as possible.